# FAQ

## General

<details>

<summary>What is KyberSwap?</summary>

KyberSwap is a multi-chain decentralized platform. KyberSwap is the best place to trade on networks such as Ethereum, Polygon, Binance Smart Chain (BSC), Avalanche, and Base since you can get the best rates for your token swaps.\
\
You can visit our [Introduction to KyberSwap](https://docs.kyberswap.com/readme) page for more details.

</details>

<details>

<summary>How is KyberSwap different from other DeFi platforms?</summary>

KyberSwap is DeFi's first multi-chain [Dynamic Automated Market Maker](https://github.com/KyberNetwork/kyberswap-documentation/blob/main/getting-started/quickstart/broken-reference/README.md) (DMM) that is also a liquidity aggregator that optimizes returns for liquidity providers. KyberSwap differs from other DeFi platforms in the following ways:

* [Amplified Classic AMM pools with dynamic fees](https://github.com/KyberNetwork/kyberswap-documentation/blob/main/getting-started/quickstart/broken-reference/README.md)
* [Auto-compounding concentrated liquidity positions](https://docs.kyberswap.com/reference/legacy/kyberswap-elastic)
* [Optimized trade routing across DEXs and aggregators on multiple chains](https://docs.kyberswap.com/kyberswap-solutions/kyberswap-aggregator)
* [Surfacing valuable on/off-chain token data for data-driven trades](https://docs.kyberswap.com/reference/legacy/kyberai)

For the full KyberSwap Solution suite, please refer to [Our Solutions](https://docs.kyberswap.com/readme#our-solutions).

</details>

<details>

<summary>Which countries are KyberSwap available in?</summary>

KyberSwap.com is available for use in most countries, except in Excluded Jurisdictions, which include but are not limited to Iran, North Korea, Myanmar, Cuba, Venezuela, Belarus, the Russian Federation and Viet Nam.\
Users are responsible to ensure that their use of KyberSwap complies with all applicable laws and regulations in their respective jurisdictions.

</details>

<details>

<summary>Is KyberSwap licensed by the Monetary Authority of Singapore (MAS)?</summary>

​Neither KyberSwap, Kyber Network nor any entity affiliated therewith :\
(i) ​is regulated by MAS; or\
(ii) ​holds a licence issued by MAS for the provision of, or is authorised by MAS to provide, any service relating to tokens (whether digital payment tokens under the Payment Services Act of Singapore or digital tokens under the Financial Markets Services Act of Singapore).

​Please also note that this Site and its contents have not been reviewed by MAS.

</details>

<details>

<summary>What chains does KyberSwap support?</summary>

Please refer to [Supported Exchanges And Networks](https://docs.kyberswap.com/getting-started/supported-exchanges-and-networks) for the full list of chains which are supported by KyberSwap.

</details>

<details>

<summary>How secure are KyberSwap and KyberDAO?</summary>

Kyber Network highly values the security of the KyberSwap protocol and the KyberDAO governance platform.

KyberSwap is fully non-custodial and our users’ funds are not held by KyberSwap. In addition, KyberSwap, KyberDAO, and their associated smart contracts have been audited by reputable audit teams in the blockchain industry, such as [Chainsecurity](https://chainsecurity.com/) and [Hacken](https://hacken.io/).

You can find links to their security audit reports [here](https://docs.kyberswap.com/security/audits).

</details>

<details>

<summary>What fees do I need to pay to use KyberSwap?</summary>

**Network Fees**

KyberSwap is a fully onchain service. Everyone who creates transactions on the blockchain will need to pay network fees associated with their transactions. These fees vary depending on

1. The network being used
2. Network congestion at the time
3. Complexity of the smart contract transaction being executed

**Trading Fees**

KyberSwap does not charge fees to users using the protocol to swap tokens. However Liquidity Providers are allowed to set fees on their liquidity pools and traders who choose to use these pools to perform swaps will need to pay trading fees to the LP, along with any associated network fees.

It should be noted that of these Trading Fees collected by LPs, [10% goes to KyberSwap’s governance DAO](https://docs.kyberswap.com/governance/kyberdao/fees-to-kyberdao), KyberDAO.

</details>

<details>

<summary>Information about campaigns and contests</summary>

We host trading campaigns and contests from time to time via our community channels. These give users a chance to earn various rewards for participation. To stay up to date with current and future campaigns, please join our Discord server and monitor the [#announcements channel](https://discord.com/channels/608934314960224276/684611297526153226).

</details>

<details>

<summary>Can I get a refund from KyberSwap?</summary>

KyberSwap is a decentralized platform and does not hold our users’ funds in custody. By using [KyberSwap.com](http://kyberswap.com/), **users assume all responsibility for any loss of funds.** Blockchain transactions are permanent, therefore users cannot be refunded for failed transactions, gas costs, or loss due to market dynamics (i.e. slippage, price impact, front-running, internal commissions, impermanent loss, or external theft).

</details>

<details>

<summary>How to contact us for business outreach</summary>

**Partnerships**

We are always open to build relationships with others in the DeFi space. If you represent a project and would like to get in touch with us about a potential partnership, please send us a proposal via in #business-outreach channel on our [Discord server](http://discord.gg/kyberswap).

**Marketing Proposal**

If you have a marketing opportunity you would like to share with us, please post the details in the [#marketing-proposal channel on our Discord server](https://discord.com/channels/608934314960224276/1031237120943194182). A member of our marketing team will be in touch if we deem the proposal a fit.

</details>

## Accounts and wallets

<details>

<summary>How do I create an account</summary>

As a decentralized platform, KyberSwap does not offer users “accounts” in the traditional sense. We do not store your private data and all transactions on our platform take place through the use of [Web3 wallets](https://docs.kyberswap.com/getting-started/foundational-topics/decentralized-technologies/wallets).

Connecting your Web3 wallet to the KyberSwap platform will enable you to use the full suite of KyberSwap's onchain features. For more information on how to connect your wallet to KyberSwap, please refer to [this article](https://docs.kyberswap.com/user-guide/user-guides/connect-your-wallet).

</details>

<details>

<summary>How to connect or disconnect a Web3 wallet</summary>

Please refer to [Connect Your Wallet](https://docs.kyberswap.com/user-guide/user-guides/connect-your-wallet) for a step-by-step guide on connecting your Web3 wallet with KyberSwap. You can also visit [Wallets](https://docs.kyberswap.com/getting-started/foundational-topics/decentralized-technologies/wallets) to learn more about Web3 wallets and their implementation.

</details>

<details>

<summary>How to change RPC in Metamask</summary>

If you are facing any transaction delays or if data is taking too long to load on KyberSwap, it could be due to congestion on the blockchain network that you are using. Since some Remote Procedure Call (RPC) endpoints may be more congested than others at a given time, so changing the RPC endpoint URL that your web3 wallet uses to connect to the network may sometimes give a better experience.

In this guide, we will show you how to specify an alternate RPC endpoint for **Metamask** to connect to the **Polygon network.**

**Step 1**: Open your Metamask wallet and click on “My accounts” (the circular button at the top right of the window) and then click on “Settings”.

<img src="https://support.kyberswap.com/hc/article_attachments/14435445235865" alt="001a_MyAccountsCircularButton.png" data-size="original"><img src="https://support.kyberswap.com/hc/article_attachments/14435414408857" alt="001b_Settings.png" data-size="original">

**Step 2**: Go to Networks and click the “Add Network” button.

<img src="https://support.kyberswap.com/hc/article_attachments/14435414474905" alt="002a_Networks.png" data-size="original"><img src="https://support.kyberswap.com/hc/article_attachments/14435445381913" alt="002c_AddNetworkButton.png" data-size="original">

This will open up a browser tab with more Metamask Settings.

**Step 3**: Click “Add a network manually” to proceed.

<img src="https://support.kyberswap.com/hc/article_attachments/14435414534169" alt="003a_BrowserTab.png" data-size="original">

**Step 4**: On the screen that appears, specify the new network. For the purposes of this guide we are going to specify an alternate Polygon Mainnet connection setting named “Polygon Mainnet 2”.

Under “New RPC URL” change the URL to the RPC URL that you would like to use. (For a list of public RPC URLs and private RPC providers on the Polygon network, please refer to [Polygon’s wiki](https://wiki.polygon.technology/docs/develop/network-details/endpoints/).) For this example we’re using [`https://polygon-rpc.com`](https://polygon-rpc.com/)

Click the “Save” button when you are done.

<img src="https://support.kyberswap.com/hc/article_attachments/14435445460249" alt="003b_AddNetworkManually.png" data-size="original">

The newly defined network that uses the new RPC should now appear in your Networks list.

<img src="https://support.kyberswap.com/hc/article_attachments/14435445464217" alt="003c_NewNetworkAppears.png" data-size="original">

</details>

## Troubleshooting

<details>

<summary>I cannot connect my Metamask wallet</summary>

Metamask is one of the most popular web3 wallets among KyberSwap users, so it can be surprising to find that Metamask sometimes cannot be selected to use with [KyberSwap.com](http://kyberswap.com/): the “Connect” button either does nothing or the Metamask option is simply greyed out and unselectable on the “Connect your Wallet” screen. This is not intended behavior.

<img src="https://support.kyberswap.com/hc/article_attachments/14344808346777" alt="MetaMaskUnselectable.png" data-size="original">

There are a couple of things you can try to resolve this.

1. Ensure that the Metamask extension is installed on your browser.
2. Ensure that your Metamask wallet is unlocked with your password. Your wallet extension may also be waiting for confirmation from you to connect to KyberSwap.
3. If you have either or both **Trust Wallet** and/or **Coin98** wallet extensions installed, go into their extension settings and disable the options making them the default wallet. These wallet extensions have been known to set themselves as the default wallet, overriding other wallets like Metamask.

If these steps do not solve the problem, please take screenshots of what you’re seeing and contact [Support](https://discord.gg/kyberswap).

</details>

<details>

<summary>I cannot claim my 5KNC Learnoverse Learndrop</summary>

Regarding the [KyberSwap Learndrop that started on 4 Jan 2023](https://www.bitdegree.org/course/kyberswap-exploring-the-evolution-of-dexs), disbursement of these rewards is managed by BitDegree Learnoverse. They perform a batch disbursement of rewards to all eligible users once per day. Please allow them some time after you've completed the tasks to properly distribute the rewards.\
\
If you believe your drop to be missing or late, please contact Learnoverse (<hello@learnoverse.com>) and tell them your Learnoverse account email, wallet address, and phone number.

</details>

## Others

<details>

<summary>How do I restore my old KyberSwap App wallet?</summary>

KyberSwap used to have an app with a web3 wallet, but support for that app was discontinued as of 30 June 2021. The app is now obsolete.

<img src="https://support.kyberswap.com/hc/article_attachments/14394340012057" alt="KyberSwapAppObsolete.png" data-size="original">

If you still have this app installed on your device, you will find that it is no longer possible to send funds using the app. However, as is the case with any web3 wallet, you can simply restore the wallet to a different web3 wallet client (e.g. Metamask) using the KyberSwap app wallet’s backup secret. To avoid permanent loss of funds, we recommend that you endeavor to do this as soon as possible.

To find your backup secret, simply follow the following steps in the app.

**Step 1**: Tap on Settings > Manage Wallets

**Step 2**: Tap on the wallet you would like to back up

**Step 3**: Tap Edit > Show Backup Phrase

**Step 4**: When prompted, enter your app Passcode

**Step 5**: Tap “Choose your backup method” > Continue

If your wallet was imported, the app will provides two backup methods: Keystore & Private Key.

If your wallet was created in the KyberSwap app, the app will provide three backup methods: Keystore, Private Key, or 12-word Seed phrase.

Once you have obtained your secret, **keep it safe and do not share it with anyone else**. Use the secret to restore your wallet to an up-to-date web3 wallet client and you will once again have access to your funds.

</details>

<details>

<summary>How to report scam or phishing Google Ads?</summary>

It’s common for scammers and bad actors to buy ads to promote their phishing websites to impersonate reputable exchanges like [KyberSwap.com](http://kyberswap.com/) in an effort to steal your hard-earned crypto.

<img src="https://support.kyberswap.com/hc/article_attachments/14606972086041" alt="000_LookAtTheScams.png" data-size="original">

Other than their sketchy URLs, these websites greatly resemble [KyberSwap.com](http://kyberswap.com/), but if you connect your wallet to their dubious smart contracts you might lose all your crypto. Please be vigilant and always check the URL to ensure that you are trading on the legitimate [KyberSwap.com](http://kyberswap.com/).

If you would like to help us keep our community safe, you can contribute by reporting these scam ads to Google by following these steps:

**Step 1**: Click on the triangle next to the scam ad. This will open the My Ad Center screen.

<img src="https://support.kyberswap.com/hc/article_attachments/14606973852441" alt="001a_Dropdownbutton.png" data-size="original">

**Step 2**: Click on “Report ad”.

<img src="https://support.kyberswap.com/hc/article_attachments/14607002049689" alt="002_MyAdCentre.png" data-size="original">

**Step 3**: Select the reason “An ad violates Google Ads policies”

<img src="https://support.kyberswap.com/hc/article_attachments/14607002209945" alt="003_ViolatesAdPolicies.png" data-size="original">

**Step 4**: Select the reason “It’s misleading or a scam” and provide additional details, e.g. “This is an ad for a phishing website that is impersonating [KyberSwap.com](http://kyberswap.com/), a reputable cryptocurrency decentralized exchange.” Click the “Submit” button to submit your report.

<img src="https://support.kyberswap.com/hc/article_attachments/14607024442521" alt="004_ReasonSubmit.png" data-size="original">

</details>

{% hint style="success" %}
**KyberSwap Help Center**

Can't find what you're looking for? Our dedicated team of experts are available 24 hours a day to assist you with any queries, concerns, or technical issues you might encounter.

Please visit the [KyberSwap Help Center](https://discord.com/channels/608934314960224276/1192426056183972010) for further details.
{% endhint %}